Refund Policy | The View Eyewear

Last updated: October 20, 2026

1. Subscription Refunds

The View Eyewear sells subscriptions, not one-off purchases. Here is how refunds work:

Monthly plans (including boutique Spotlight) — the current billed period is non-refundable. You keep access until the end of that period and then drop to the free tier.
Annual plans (brand plans only) — if you cancel within the first 30 days, we issue a pro-rated refund for the unused portion. After 30 days, annual plans are non-refundable.

Refunds go back to the original payment method through Stripe and typically settle within 5 to 10 business days.

2. How to Cancel

Cancellation is self-serve. Sign in and go to /portal/billing. The Stripe customer portal handles it directly — we never need a phone call or a "retention specialist." If you run into trouble, email andy@gazaleyewear.com and we will cancel it for you.

3. What Happens After Cancellation

Your paid features stay live until the end of the current billing period.
After that, the account downgrades to the free tier.
Your free listing remains indexed in our directory, with the same ranking as before. For boutiques, Spotlight extras end: homepage Featured boutiques eligibility, photos beyond the free limit of 3, and the monthly traffic report email. Brand plans lose their paid brand-page features.
A boutique founding price ($5.99/month) ends with the subscription. If you subscribe again later, the regular Spotlight price applies.
Your uploaded content stays under your control — you can delete it at any time, or upgrade again later and pick up where you left off.

4. Failed Payments

We use Stripe Smart Retries. If your card is declined, Stripe retries automatically over about a week. While a payment is past due, your listing shows the free tier. Update your card in the billing portal at any time and your plan resumes once the payment goes through.

5. Disputes and Chargebacks

If something is wrong, please email us first. We typically resolve billing questions within 5 business days. Most refund requests are simple and we honor them.

Initiating a chargeback through your bank without contacting us first will result in immediate account termination and may make you ineligible for future subscriptions. Chargebacks cost both sides money and we would rather just talk it through.

6. Custom Upgrades and Overages

Paid plan features are bundled. There are no overage charges, no surprise invoices, and no per-frame fees. What you see on the pricing page is what you pay.

7. Plan Changes Mid-Cycle

Boutiques have a single paid plan (Spotlight, monthly), so the only change is cancelling, covered above. For brand plans:

Upgrade (Partner to Premium) — pro-rated immediately. You are charged the difference for the rest of the period.
Downgrade (Premium to Partner) — takes effect at the next renewal. No partial refund.
Switch from monthly to annual — pro-rated credit applied to the annual charge.

8. Free Tier

The free tier is free. There is nothing to refund. You can stay on it for as long as you like.

9. Contact

Refund question, billing issue, or cancellation help? Email andy@gazaleyewear.com. We respond within one business day.